Privacy Policy

JOVE respects your privacy and complies with applicable data protection laws. This policy describes what personal information we collect, how we use it, and how long we retain it.

1. Information We Collect

• Required: Name, email, phone number, shipping address
• Payment: Credit card data (processed by payment gateway, not stored by JOVE), bank details
• Automatically collected: IP address, cookies, access logs, device info, visit timestamps
• Optional: Date of birth, gender (for personalized service)

2. How We Use Your Information

• Processing orders, payments, and deliveries
• Account management and identity verification
• Customer support and dispute resolution
• Product announcements and marketing (with consent only)
• Statistical analysis for service improvement

3. Data Retention & Deletion

• Data is deleted upon account closure, except where retention is required by law.
• As required by Korean e-commerce law: transaction records 5 years, payment records 5 years, consumer complaint records 3 years.
• Newsletter data: deleted immediately upon unsubscription.

4. Third-Party Sharing

We do not share your data with third parties without consent, except:

• Courier services for delivery (name, phone, address)
• Payment gateway for transaction processing
• When required by law

5. Cookies

We use cookies for service convenience. You may refuse cookies via browser settings, though some features may be limited.

6. Your Rights

• You may request access, correction, deletion, or suspension of processing of your data.
• You may withdraw marketing consent at any time.
• Requests can be sent to info@jovethescent.com.

7. Data Protection Officer

Email: info@jovethescent.com

Effective: January 1, 2026